PRIVACY POLICY

Updated on November 17, 2025

1. INTRODUCTION

Patel Educational Services, Inc. d/b/a Prep Expert (“Prep Expert,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”).

This Policy explains how we collect, use, disclose, and safeguard your information when you visit www.prepexpert.com (the “Website”) or use our products and services (collectively, the “Services”). It also describes your rights and choices regarding your information under applicable privacy laws.

By accessing or using our Website, you agree to this Policy. If you do not agree, please do not use the Website or Services.

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2. SCOPE OF THIS POLICY

This Policy applies to information we collect:

  • On our Website or through your use of our Services;
  • In emails, texts, and other electronic communications between you and us;
  • Through our technology partners and vendors (e.g., Zoom, HubSpot, WooCommerce).

It does not apply to information collected by third parties through websites or services linked from our Website.

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3. INFORMATION WE COLLECT

We collect both personal information (information that identifies you directly or indirectly) and non-personal information (aggregated or anonymized data).

A. Information You Provide Directly

Examples include:

  • Name, email address, phone number, mailing address;
  • Parent/guardian contact information for students under 18;
  • Billing and payment information (processed securely by WooCommerce or other PCI-compliant vendors);
  • Account login credentials;
  • Responses to surveys or promotional activities;
  • Testimonials, reviews, and communications.

B. Information Collected Automatically

We and our service providers may automatically collect:

  • IP address, browser type, operating system;
  • Device identifiers and location (where permitted);
  • Website usage data (pages visited, time spent, interactions);
  • Cookies, web beacons, and similar technologies.

C. Information from Third Parties

We may receive information from:

  • Third-party integrations (Google, Facebook login, etc.);
  • Marketing partners;
  • Data analytics providers;
  • Publicly available sources.

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4. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide, operate, and improve our Services;
  • Register and manage your account;
  • Communicate with you (e.g., class updates, newsletters, promotions);
  • Personalize your learning experience;
  • Process transactions and send confirmations;
  • Monitor usage and improve site performance;
  • Comply with legal obligations;
  • Prevent fraud and ensure system security.

We will not use or share your personal data for materially different purposes without your consent.

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5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tools to enhance your browsing experience, analyze traffic, and deliver personalized content.

You can control cookies through your browser settings or opt out of analytics and targeted advertising via the Network Advertising Initiative or YourAdChoices.

For more details, see our Cookie Policy (if published) or contact us at [email protected].

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6. DISCLOSURE OF YOUR INFORMATION

We may share information:

  • With service providers who perform business functions (e.g., Zoom, HubSpot, WooCommerce, email delivery, analytics);
  • With business partners for joint educational programs or marketing (only with consent where required);
  • In the event of a merger, acquisition, or sale of company assets;
  • To comply with legal obligations or respond to lawful requests;
  • To protect the rights, property, or safety of Prep Expert, users, or others.

We do not sell or rent personal information to third parties.

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7. PROTECTION OF CHILDREN’S PRIVACY (COPPA)

We comply fully with the Children’s Online Privacy Protection Act (COPPA).

We do not knowingly collect personal information from children under 13 without verified parental consent.

Parents or guardians may review, delete, or withdraw consent for their child’s information at any time by contacting [email protected].

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8. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it.

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9. YOUR PRIVACY RIGHTS

A. U.S. Residents (Including California, Virginia, Colorado)

Depending on your state, you may have the right to:

  • Access, correct, or delete your personal information;
  • Opt out of targeted advertising or data sharing;
  • Receive notice of how data is collected and used;
  • Limit use of sensitive personal information;
  • Appeal any denied requests.

You can exercise these rights by contacting [email protected]. We will verify your identity before fulfilling requests.

B. EU, UK, and International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to:

  • Access and receive a copy of your data;
  • Request correction or deletion;
  • Restrict or object to processing;
  • Withdraw consent at any time;
  • Lodge a complaint with your local data protection authority.

Data transfers outside your jurisdiction are secured using Standard Contractual Clauses (SCCs) or equivalent safeguards.

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10. DATA SECURITY

We use reasonable administrative, technical, and physical measures to protect your information.

Examples include SSL encryption, firewalls, limited access, and secure data storage. Despite these efforts, no online transmission is 100% secure, and you use the Website at your own risk.

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11. COMMUNICATIONS AND MARKETING

We may send you updates, promotions, or newsletters. You can opt out at any time by clicking “unsubscribe” in any email or contacting [email protected].

We comply with the CAN-SPAM Act (U.S.) and CASL (Canada).

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12. TESTIMONIALS AND REVIEWS

If you submit a testimonial or review, we may display it publicly with your consent. To update or remove a testimonial, contact [email protected].

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13. CUSTOMER AFFILIATE PROGRAM

When you make a purchase, you are automatically enrolled in our Customer Affiliate Program. You may share your referral link to earn rewards. You can opt out of promotional emails or participation at any time.

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14. INTERNATIONAL DATA TRANSFERS

We operate in the United States. By using our Website, you consent to the transfer of your information to the U.S. and other countries where privacy laws may differ.

We apply appropriate safeguards (such as Standard Contractual Clauses) for international transfers.

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15. ACCESSIBILITY

We are committed to digital accessibility and strive to meet WCAG 2.1 Level AA standards. If you encounter any difficulty accessing this Policy or our Website, please email [email protected].

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16. UPDATES TO THIS POLICY

We may update this Policy periodically to reflect changes in technology, laws, or business practices. The date at the top indicates the latest revision.

If we make material changes, we will post a notice on our Website and, where appropriate, notify you by email.

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17. CONTACT US

If you have questions, requests, or complaints about this Policy or your personal data, please contact us at:

Prep Expert
930 S. 4th St., Ste 209 #3250
Las Vegas, NV 89101
Email: [email protected]
Phone: 1-877-345-7737