Terms of Service

Modified on January 18th, 2019

DEFINITIONS

”We,” “Us,” and/or “Ours” means and refers to Prep Expert and https://prepexpert.com (“Website”), a Website wholly owned and operated by Patel Educational Services, Inc., a Delaware Corporation. “You,” “Your,” “Yours,” and “You/Your Student” means and refers to You and/or any other person or entity engaging in services with Our Website.

ENROLLMENT AGREEMENT

Please refer here if You/Your Student is enrolled in a Prep Expert SAT/ACT Prep Course. For tutoring and admissions consulting orders, please refer to the applicable agreement below.

  1. Children. In compliance with the Children’s Online Privacy Protection Act, Prep Expert does not permit children under 13 years of age to become users without their parent or guardian’s express consent and approval. By using Our Website and enrolling in any of Our courses, You represent You are not under 13 years of age.

  2. One Person Per Account. You agree that only one person will use each account that You purchase from Prep Expert. Prep Expert may shut down Your account with no refund provided if We believe the account is being used by more than one person. In such a case, if in fact only one person was using the account, Prep Expert will restore that account.

  3. Course Access. You/Your Student will have access to any 6-Week Flagship, 3-Week Fast Track, or Weekend Review SAT/ACT Prep Course from the beginning of the first lesson/class (“course start”) date until sixty (60) days after the concluding lesson/class (“course end”). You/Your Student will have access to any Self-Paced Video SAT/ACT Prep Course for one (1) year or 365 days after the date of purchase. This access includes the ability to use and/or view dashboards, test-scoring website, and any recorded videos associated with each course. Additional time may be permitted at Prep Expert’s discretion upon written request to [email protected]

  4. Late Arrival. No adjustment shall be made for time lost because of late arrival by You/Your Student. Prep Expert will compensate for the late arrival of an instructor by extending a class (“lesson”) for the time forfeited.

  5. Rescheduling. Occasionally, due to various circumstances, We may change a course schedule, location, or instructor. While this is unlikely, We will do our best to accommodate you if you wish to move into a different course, including waiving any applicable transfer fees.

  6. Cancellation. Occasionally, due to various circumstances, We may cancel a course entirely. If We cancel a course in which You are registered and are unable to reschedule You into another course that is acceptable to You, we will refund all the tuition You have paid, and We will have no further liability to You regarding the cancelled course.

  7. Withdrawals. In some cases, you may be able to withdraw from a Prep Expert course. If You/Your Student choose to withdraw Your enrollment in an online 6-Week Flagship, 3-Week Fast Track SAT/ACT Prep Course, or Weekend Review SAT/ACT Prep Course seven (7) days or more before the course start, Prep Expert will refund all the tuition You have paid less a class fee of $199. No refunds will be given for cancellations six (6) days or less before the course start, or, in the case of any Self-Paced Video SAT/ACT Prep Course, after purchase. No refunds will also be given for cancellations after the use of, or, in the case of any Answer Solutions, after purchase. For all in-person courses, no transfers or withdrawals are permitted within fourteen (14) days of the start date of the first lesson. For in-person course withdrawals fifteen (15) days or more prior to the start date of the first lesson, a class fee of $199 will still apply to complete the withdrawal. If You/Your student has transferred to another course six (6) days or less before the course start of your original online 6-Week Flagship, 3-Week Fast Track SAT/ACT Prep Course, or Weekend Review SAT/ACT Prep Course and wish to withdrawal from that new course, no refunds will be given.To request a withdrawal, please call us at (877) 345-7737 or email us at [email protected] Please be advised that refunds for withdrawals typically take four (4) weeks to process. Only the Payee may request a withdrawal.

  8. Transfers. In some cases, you may be able to transfer from a Prep Expert course. If You/Your Student choose to transfer Your enrollment in an online 6-Week Flagship, 3-Week Fast Track SAT/ACT Prep Course, or Weekend Review SAT/ACT Prep Course before the course start, You will be able to do so without any implications on You/Your Student’s respective Score Improvement Guarantee℠. If You/Your Student choose to transfer Your enrollment in an online 6-Week Flagship, 3-Week Fast Track SAT/ACT Prep Course, or Weekend Review SAT/ACT Prep Course after the course start, you will automatically void any respective Score Improvement Guarantee℠ You/Your Student may have for that course. If You/Your Student wish to transfer a second time, You will need to pay a Transfer Fee of $199. If You/Your Student choose to transfer Your enrollment for a second time in an online 6-Week Flagship, 3-Week Fast Track SAT/ACT Prep Course, or Weekend Review SAT/ACT Prep Course before the course start, You will still be able to do so without any implications on You/Your Student’s respective Score Improvement Guarantee℠. Prep Expert will not transfer You/Your Student more than twice.

  9. Code of Conduct. Students shall not engage in disruptive behavior, which includes but is not limited to: harassment of any kind, hate speech, or discriminatory behavior during any Prep Expert course. This also includes but is not limited to defamatory statements against Prep Expert, its parent company, Patel Educational Services, Inc., and Prep Expert employees or contractors. In the event an instructor believes a student is engaging in disruptive behavior, the instructor may ask the student to leave the session immediately. If the student refuses to leave, their Prep Expert account will be suspended indefinitely and no refunds, prorated or otherwise, will be given. If Your Student leaves by logging out of their live online virtual classroom, tutoring session or college admissions consultation, a Prep Expert representative will follow-up with You/Your Student to convey expectations regarding future behavior before the next session. If Your Student has any future incidents, their account will be suspended indefinitely and no refunds, prorated or otherwise, will be given. Prep Expert reserves the right to indefinitely suspend and/or remove Your Student from any course for disruptive behavior, and in doing so, no refunds, prorated or otherwise, will be given.

  10. Copyright. You understand that all Prep Expert course materials and methods are the exclusive property of Patel Educational Services Inc, DBA Prep Expert and You agree not to copy, disclose, reproduce, sell, or otherwise distribute any information, materials, or methods obtained from Us.

PRIVATE TUTORING AGREEMENT

Please refer here if You/Your Student is enrolled in a Prep Expert tutoring package.

  1. Children. In compliance with the Children’s Online Privacy Protection Act, Prep Expert does not permit children under 13 years of age to become users without their parent or guardian’s express consent and approval. By using our Site and receiving tutoring services from Us, you represent you are not under 13 years of age.

  2. Scheduling. You and Your assigned tutor will agree upon a mutually convenient means of scheduling sessions — for example, by email or text message. When You and Your tutor agree on a time for an individual session or for a recurring session, that session’s scheduling will be considered to be active. Students and tutors should communicate directly with each other to change the time of any scheduled session. A time change for recurring sessions is only considered confirmed if it is agreed upon by both parties prior to the start time of the session. If it is not agreed upon by both parties, the session would still begin at the originally scheduled time, and the party seeking the time change will still be subject to any penalties that would occur for missing the originally scheduled session. Once scheduled, the tutoring agenda may be set/changed based on the relationship between the student and tutor and what is requested for optimal results.

  3. Student Rescheduling. In the event You cancel a session, You must provide Prep Expert and Your tutor with notice of cancellation no less than twenty-four (24) hours before the scheduled session. If You fail to provide both the company and the tutor at least twenty-four (24) hours notice of cancellation, Your time will be reduced as if the session had occurred as scheduled. To provide notice of cancellation, please email Your tutor and Prep Expert at [email protected]; this message must have “CANCELLATION” as its subject and must list the soon-to-be-missed session date time, Your name, and the tutor’s name. Tutors may be able to accommodate session changes on shorter than twenty-four (24) hours notice; however, tutors are not responsible for making such sessions. There is also no guarantee that any session will be rescheduled to meet a test deadline, regardless of whether or not You make Your request twenty-four (24) hours in advance.

  4. Tutor Rescheduling. In the event Your tutor must cancel a scheduled session, he/she will provide You with notice of cancellation no less than twenty-four (24) hours before the scheduled session. If Your tutor fails to provide this notice, You will have an amount of time equal to half of the scheduled session’s length added to Your remaining available tutoring time total.

  5. Late Arrival. No adjustment shall be made for time lost because of late arrival by You/Your Student. Tutors will compensate for late arrival by extending a tutoring session for the time forfeited.

  6. Tutor Changes. Occasionally, due to various circumstances, We may replace a tutor to whom You have been assigned with another. We will not refund the amount You have paid should we replace Your tutor within a reasonable amount of time: two (2) weeks. If We are unable to assign You/Your Student another tutor within a two (2) week period, We will refund all the tuition You have paid, and We will have no further liability to You regarding the cancelled tutoring package.

  7. Withdrawals. If you choose to withdraw Your/Your Student’s enrollment in a tutoring session seven (7) days or more before the first scheduled session of your program, Prep Expert will refund all the tuition you have paid less a scheduling fee of $199. No refunds will be given for withdrawals after the first scheduled tutoring session. To request a withdrawal or cancellation refund, please call us at (877) 345-7737 or email us at [email protected] Please be advised that refunds for withdrawals typically take four (4) weeks to process.

  8. Refunds & Guarantees. Due to the nature of focused subject tutoring, Prep Expert does not offer a point improvement guarantee nor grant refund requests of any kind for tutoring packages.

  9. Copyright. You understand that all Prep Expert tutoring materials and methods are the exclusive property of Patel Educational Services Inc, DBA Prep Expert and You agree not to copy, disclose, reproduce, sell, or otherwise distribute any information, materials, or methods obtained from Us.

ADMISSIONS CONSULTING AGREEMENT

Please refer here for Applicants enrolled in a Prep Expert admissions consulting package.

  1. Children. In compliance with the Children’s Online Privacy Protection Act, Prep Expert does not permit children under 13 years of age to become users without their parent or guardian’s express consent and approval. By using our Site and receiving tutoring services from Us, You represent You are not under 13 years of age.

  2. Good Faith/Applicant Responsibilities. You agree to faithfully pursue the advice provided by Your consultant to exert Your best effort in completing the application process. This includes, but is not limited to, submitting adequate draft essays after consultation and strategy sessions, completing online applications to the best of Your ability, obtaining letters of recommendation from teachers in a timely manner, submitting accurate information, updating colleges about changes in schedule, and sending score reports and transcripts to colleges when required. Unless otherwise agreed upon in writing via email, You must submit all draft responses at least six weeks prior to a deadline. Prep Expert is not responsible for missed deadlines resulting from late, inadequate and/or missing draft responses for applications and/or from failure to submit required materials. You agree to follow timeline established by Admissions Consultant for completing applications. Prep Expert reserves the right to cancel an agreement if You are not acting in good faith and/or failure to meet deadlines for drafts. No refunds will be given.

  3. Unethical Interference/False Information. Prep Expert reserves the right to cancel an agreement if a parent, guardian and/or other person interferes with the application process in an inappropriate and/or unethical manner. This includes, but is not limited to, a person other than You writing essay drafts, communicating false information about familial circumstances and/or exaggerating hours per activity. No refunds will be given.

  4. Legal Services. This is not an agreement for legal services of any kind, which Patel Educational Services, Inc. does not provide.

  5. Deadlines. It is Your responsibility to inform Your consultant in writing via email of any deadline at least eight (8) weeks prior to any deadline. This will ensure applications are submitted on time. This includes deadlines for any scholarship applications, summer programs, and/or other programs.

  6. Application Limit. This service is limited to twelve (12) applications per purchase with the Flagship package. All UC schools are considered as part of the same one (1) application.

  7. Scheduling. You and Your assigned consultant will agree upon a mutually convenient means of scheduling sessions — for example, by email or text message. When You and Your consultant agree on a time for an individual session or for a recurring session, that session’s scheduling will be considered to be active. You should communicate directly with consultants to change the time of any scheduled session. You are expected to be vigilant in keeping to the mutually agreed upon schedule as part of the Good Faith clause.

  8. Consultant Changes. Occasionally, due to various circumstances, We may replace a consultant to whom You have been assigned with another. We will not refund the amount You have paid should we replace Your consultant within a reasonable amount of time of two (2) weeks. If We are unable to assign You another consultant within a two (2) week period, We will refund all the tuition You have paid, and We will have no further liability to You regarding the cancelled consulting package.

  9. Additional Applications. If You exceed the twelve (12) application limit or hourly limit for consulting services purchased with the Flagship package You may purchase additional hours at a rate of $300 per hour with Your consultant. The Platinum packages offers 50 hours of admissions consulting services. Additional hours will be charged at a rate of $300 per hour.

  10. Dispute. In the unlikely event of a dispute, You are responsible for travel costs for Consultant, costs of Prep classes offered at no additional cost with an admissions package, and all hours used with Admissions Consulting at rate of $300/hour.

  11. Refunds & Guarantees. Prep Expert does not offer a guarantee of admission to any school, express or otherwise implied, nor grant refund requests of any kind for admissions consulting.

  12. Copyright. You understand that all Prep Expert tutoring materials and methods are the exclusive property of Patel Educational Services Inc, DBA Prep Expert and You agree not to copy, disclose, reproduce, sell, or otherwise distribute any information, materials, or methods obtained from Us.

PAYMENT

You must pay the full tuition by the first scheduled date of You/Your Student’s service. If you have not paid the full tuition at this point, you authorize Us to charge the remaining balance to your credit card. All Prep Expert services require upfront payment. For information about paying over time for your Prep Expert course or tutoring package, please view our Affirm payment options.

PREP EXPERT GUARANTEES

In order for Us to offer Our guarantees, we are reliant upon You/Your Student completing Our course in full (“Completes”). All Prep Expert guarantees may only be used once by each individual student; there can be no combining of guarantees in multiple purchases. Guarantees are also not valid for bulk or group purchases, which are defined as single orders/invoices including two or more students. Upon receipt of a refund for a guarantee, You/Your Student may lose access to other products you may have purchased from Prep Expert, including but not limited to Answer Solutions and previous video recordings. By accepting a refund for an applicable guarantee, You acknowledge that You may no longer have access to any content You may have purchased located in Your dashboard.

200-POINT SCORE IMPROVEMENT GUARANTEESM

Prep Expert is so confident in our SAT prep methodology, we backup our 6-Week Flagship SAT Prep Courses with a remarkable 200-Point Score Improvement Guarantee℠! You/Your Student qualify for our 200-Point Score Improvement Guarantee℠ if:

  1. You/Your Student have an official SAT score (“starting score”) before enrolling in a 6-Week Flagship SAT Prep Course. An official SAT score is one received after taking an official SAT exam administered by the College Board.

  2. You/Your Student have a starting score of 1250 or less. If Your/Your Student’s starting score is 1260 and above, You/Your Student qualify for an improvement guarantee up to 1450 points.

  3. You/Your Student takes another official SAT exam administered by the College Board within sixty (60) days after the last official lesson (Lesson 12), of Your/Your Student’s course, or the next available SAT exam administered by the College Board after the last official lesson (Lesson 12), of Your/Your Student’s course. Prep Expert will only accept the first official SAT exam taken after the last official lesson (Lesson 12), of You/Your Student’s course.

  4. You/Your Student Completes our 6-Week Flagship SAT Prep Course. To Complete our 6-Week Flagship SAT Prep Course:

    • Attendance Completion. Attend 80% or a minimum of ten (10) of twelve (12) lessons for at least 80% of each lesson. To verify attendance, usernames will be automatically generated upon joining each lesson; You/Your Student must not alter this username. You/Your Student must also answer 80% of the poll questions posed by instructors in each lesson to ensure active learning engagement.

    • Homework Completion. Turn in 90%, a minimum of eighteen (18) of twenty (20) homework assignments, in full and on time. Each homework assignment must be submitted by You/Your Student before the submission deadline. Homework assignments submitted late will be considered incomplete. Because homework represents a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to homework assignment requirements. Homework assignments must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review homework submissions to verify that each assignment represents a good faith effort on the part of the student, and You/Your Student will not receive credit for homework assignments that do not represent a good faith effort.

    • Practice Test Completion. Complete 100%, a minimum of all six (6) assigned practice tests, in full and on time. Each practice test must be submitted by You/Your Student before the submission deadline. Practice tests submitted late will be considered incomplete. Because practice tests represent a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to practice test requirements. Practice tests must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review practice test submissions to verify that each practice test represents a good faith effort on the part of You/Your Student, and You/Your Student will not receive credit for practice tests that do not represent a good faith effort. Because practice tests must be very strictly timed to serve as effective test preparation, each practice test must be completed and submitted within a window of time totaling no more than six hours. If more than six hours elapse between the submission of the first section of a practice test and any other section (including the essay section), of that practice test, that practice test will be considered incomplete. PLEASE NOTE: Practice Test Completion also includes completing each test’s essay section according to Prep Expert’s essay submission requirements and submitting the completed essay in You/Your Student’s dashboard on time as part of the full test. All students are required to complete all essay sections.

100-POINT SCORE IMPROVEMENT GUARANTEESM

Prep Expert is so confident in our SAT prep methodology, we backup our 3-Week Fast Track SAT Prep Courses with a remarkable 100-Point Score Improvement Guarantee℠! You/Your Student qualify for our 100-Point Score Improvement Guarantee℠ if:

  1. You/Your Student have an official SAT score (“starting score”) before enrolling in a 3-Week Fast Track SAT Prep Course. An official SAT score is one received after taking an official SAT exam administered by the College Board.

  2. You/Your Student have a starting score of 1350 or less. If You/Your Student’s starting score is 1360 and above, You/Your Student qualify for an improvement guarantee up to 1450 points.

  3. You/Your Student takes another official SAT exam administered by the College Board within sixty (60) days after the last official lesson (Lesson 12), of Your/Your Student’s course, or the next available SAT exam administered by the College Board after the last official lesson (Lesson 12), of Your/Your Student’s course. Prep Expert will only accept the first official SAT exam taken after the last official lesson (Lesson 12), of You/Your Student’s course.

  4. You/Your Student fully complete (“complete”) our 3-Week Fast Track SAT Prep Course. To complete our 3-Week Fast Track SAT Prep Course:

    • Attendance Completion. Attend 80% or a minimum of ten (10) of twelve (12) lessons for at least 80% of each lesson. To verify attendance, usernames will be automatically generated upon joining each lesson; You/Your Student must not alter this username. You/Your Student must also answer 80% of the poll questions posed by instructors in each lesson to ensure active learning engagement.

    • Homework Completion. Turn in 90%, a minimum of eighteen (18) of twenty (20) homework assignments, in full and on time. Each homework assignment must be submitted by You/Your Student before the submission deadline. Homework assignments submitted late will be considered incomplete. Because homework represents a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to homework assignment requirements. Homework assignments must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review homework submissions to verify that each assignment represents a good faith effort on the part of the student, and You/Your Student will not receive credit for homework assignments that do not represent a good faith effort.

    • Practice Test Completion. Complete 100%, a minimum of all six (6) assigned practice tests, in full and on time. Each practice test must be submitted by You/Your Student before the submission deadline. Practice tests submitted late will be considered incomplete. Because practice tests represent a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to practice test requirements. Practice tests must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review practice test submissions to verify that each practice test represents a good faith effort on the part of You/Your Student, and You/Your Student will not receive credit for practice tests that do not represent a good faith effort. Because practice tests must be very strictly timed to serve as effective test preparation, each practice test must be completed and submitted within a window of time totaling no more than six hours. If more than six hours elapse between the submission of the first section of a practice test and any other section (including the essay section), of that practice test, that practice test will be considered incomplete. PLEASE NOTE: Practice Test Completion also includes completing each test’s essay section according to Prep Expert’s essay submission requirements and submitting the completed essay in You/Your Student’s dashboard on time as part of the full test. All students are required to complete all essay sections.

4-POINT SCORE IMPROVEMENT GUARANTEESM

Prep Expert is so confident in our ACT prep methodology, we backup our 6-Week Flagship ACT Prep Courses with a remarkable 4-Point Score Improvement Guarantee℠! You/Your Student qualify for our 4-Point Score Improvement Guarantee℠ if:

  • You/Your Student have an official ACT score (“starting score”) before enrolling in a 6-Week Flagship ACT Prep Course. An official ACT score is one received after taking an official ACT exam administered by the ACT.

  • You/Your Student have a starting score of 28 or less. If Your/Your Student’s starting score is 29 and above, You/Your Student qualify for an improvement guarantee up to 32 points.

  • You/Your Student takes another official ACT exam administered by the ACT within sixty (60) days after the last official lesson (Lesson 12), of Your/Your Student’s course, or the next available ACT exam administered by the ACT after the last official lesson (Lesson 12), of Your/Your Student’s course. Prep Expert will only accept the first official ACT exam taken after the last official lesson (Lesson 12), of You/Your Student’s course.

  • You/Your Student fully completes (“complete”) our 6-Week Flagship ACT Prep Course. To complete our 6-Week Flagship ACT Prep Course:

    • Attendance Completion. Attend 80% or a minimum of ten (10) of twelve (12) lessons for at least 80% of each lesson. To verify attendance, usernames will be automatically generated upon joining each lesson; You/Your Student must not alter this username. You/Your Student must also answer 80% of the poll questions posed by instructors in each lesson to ensure active learning engagement.

    • Homework Completion. Turn in 90%, a minimum of eighteen (18) of twenty (20) homework assignments, in full and on time. Each homework assignment must be submitted by You/Your Student before the submission deadline. Homework assignments submitted late will be considered incomplete. Because homework represents a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to homework assignment requirements. Homework assignments must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review homework submissions to verify that each assignment represents a good faith effort on the part of the student, and You/Your Student will not receive credit for homework assignments that do not represent a good faith effort.

    • Practice Test Completion. Complete 100%, a minimum of all six (6) assigned practice tests, in full and on time. Each practice test must be submitted by You/Your Student before the submission deadline. Practice tests submitted late will be considered incomplete. Because practice tests represent a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to practice test requirements. Practice tests must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review practice test submissions to verify that each practice test represents a good faith effort on the part of You/Your Student, and You/Your Student will not receive credit for practice tests that do not represent a good faith effort. Because practice tests must be very strictly timed to serve as effective test preparation, each practice test must be completed and submitted within a window of time totaling no more than six hours. If more than six hours elapse between the submission of the first section of a practice test and any other section (including the essay section), of that practice test, that practice test will be considered incomplete. PLEASE NOTE: Practice Test Completion also includes completing each test’s essay section according to Prep Expert’s essay submission requirements and submitting the completed essay in You/Your Student’s dashboard on time as part of the full test. All students are required to complete all essay sections.

2-POINT SCORE IMPROVEMENT GUARANTEESM

Prep Expert is so confident in our ACT prep methodology, we backup our 3-Week Fast Track ACT Prep Courses with a remarkable 2-Point Score Improvement Guarantee℠! You/Your Student qualify for our 2-Point Score Improvement Guarantee℠ if:

  1. You/Your Student have an official ACT score (“starting score”) before enrolling in a 3-Week Fast Track ACT Prep Course. An official ACT score is one received after taking an official ACT exam administered by the ACT.

  2. You/Your Student have a starting score of 30 or less. If Your/Your Student’s starting score is 31 and above, You/Your Student qualify for an improvement guarantee up to 32 points.

  3. You/Your Student takes another official ACT exam administered by the ACT within sixty (60) days after the last official lesson (Lesson 12), of Your/Your Student’s course, or the next available ACT exam administered by the ACT after the last official lesson (Lesson 12), of Your/Your Student’s course. Prep Expert will only accept the first official ACT exam taken after the last official lesson (Lesson 12), of You/Your Student’s course.

  4. You/Your Student fully completes (“complete”) our 3-Week Fast Track ACT Prep Course. To complete our 3-Week Fast Track ACT Prep Course:

    • Attendance Completion. Attend 80% or a minimum of ten (10) of twelve (12) lessons for at least 80% of each lesson. To verify attendance, usernames will be automatically generated upon joining each lesson; You/Your Student must not alter this username. You/Your Student must also answer 80% of the poll questions posed by instructors in each lesson to ensure active learning engagement.

    • Homework Completion. Turn in 90%, a minimum of eighteen (18) of twenty (20) homework assignments, in full and on time. Each homework assignment must be submitted by You/Your Student before the submission deadline. Homework assignments submitted late will be considered incomplete. Because homework represents a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to homework assignment requirements. Homework assignments must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review homework submissions to verify that each assignment represents a good faith effort on the part of the student, and You/Your Student will not receive credit for homework assignments that do not represent a good faith effort.

    • Practice Test Completion. Complete 100%, a minimum of all six (6) assigned practice tests, in full and on time. Each practice test must be submitted by You/Your Student before the submission deadline. Practice tests submitted late will be considered incomplete. Because practice tests represent a vital component of successful test prep, Prep Expert cannot grant exceptions or extensions to practice test requirements. Practice tests must also represent a good faith effort on the part of You/Your Student. Prep Expert actively will review practice test submissions to verify that each practice test represents a good faith effort on the part of You/Your Student, and You/Your Student will not receive credit for practice tests that do not represent a good faith effort. Because practice tests must be very strictly timed to serve as effective test preparation, each practice test must be completed and submitted within a window of time totaling no more than six hours. If more than six hours elapse between the submission of the first section of a practice test and any other section (including the essay section), of that practice test, that practice test will be considered incomplete. PLEASE NOTE: Practice Test Completion also includes completing each test’s essay section according to Prep Expert’s essay submission requirements and submitting the completed essay in You/Your Student’s dashboard on time as part of the full test. All students are required to complete all essay sections.

SCORE IMPROVEMENT GUARANTEESM

Prep Expert is so confident in our SAT/ACT/GMAT prep methodology, we backup our Self-Paced Video SAT/ACT/GMAT Prep Courses with a remarkable Score Improvement Guarantee℠! Our Score Improvement Guarantee℠ guarantees that You/Your Student will improve an SAT score by at least ten (10) points, an ACT score by at least one (1) point, or a GMAT score by at least ten (10) points. You/Your Student qualify for our Score Improvement Guarantee℠ if:

  1. You/Your Student have an official SAT/ACT/GMAT score (“starting score”) before enrolling in a Self-Paced Video SAT/ACT/GMAT Prep Course. An official SAT score is one received after taking an official SAT exam administered by the College Board. An official ACT score is one received after taking an official ACT exam administered by the ACT. An official GMAT score is one received after taking an official GMAT exam administered by the Graduate Management Admission Council.

  2. You/Your Student have a starting score of 1440 or less (SAT), and/or 31 or less (ACT), and/or 700 or less (GMAT). If Your/Your Student’s starting score is 1450 (SAT), and/or 32 (ACT), and/or 700 (GMAT), and above, You/Your Student does not qualify for Our Score Improvement Guarantee.℠

  3. You/Your Student takes another official SAT/ACT/GMAT exam administered by the College Board, ACT, or Graduate Management Admission Council, respectively, within ninety (90) days after the last official lesson (Lesson 12), of Your/Your Student’s course. Prep Expert will only accept the first official SAT exam taken after the last official lesson (Lesson 12), of You/Your Student’s course.

  4. You/Your Student fully completes (“complete”) our Self-Paced Video SAT/ACT Prep Course. To complete our Self-Paced Video SAT/ACT Prep Course:

    • Attendance Completion. (SAT/ACT/GMAT): Attend 100%, or watch every prerecorded lesson in full prior to taking an official SAT/ACT/GMAT.

    • Homework Completion. (SAT/ACT): Turn in 90%, a minimum of eighteen (18) of twenty (20) homework assignments, in full prior to taking an official SAT/ACT. Homework assignments must represent a good faith effort on the part of You/Your Student. Prep Expert actively will review homework submissions to verify that each assignment represents a good faith effort on the part of the student, and You/Your Student will not receive credit for homework assignments that do not represent a good faith effort.

    • Practice Test Completion. (SAT/ACT): Complete 100%, a minimum of all six (6) assigned practice tests, in full prior to taking an official SAT/ACT. Practice tests must represent a good faith effort on the part of You/Your Student. Prep Expert actively will review practice test submissions to verify that each practice test represents a good faith effort on the part of You/Your Student, and You/Your Student will not receive credit for practice tests that do not represent a good faith effort. Because practice tests must be very strictly timed to serve as effective test preparation, each practice test must be completed and submitted within a window of time totaling no more than six hours. If more than six hours elapse between the submission of the first section of a practice test and any other section (including the essay section), of that practice test, that practice test will be considered incomplete. PLEASE NOTE: Practice Test Completion also includes completing each test’s essay section according to Prep Expert’s essay submission requirements and submitting the completed essay in You/Your Student’s dashboard on time as part of the full test. All students are required to complete all essay sections.

GUARANTEE REFUND REQUESTS

If You (the Payee), would like to request a refund from Prep Expert having met the qualifications of a particular guarantee, you must submit it in writing within thirty (30) days after the release date of Your applicable SAT/ACT/GMAT score. Requests that are not received or postmarked within a thirty (30) day period after the release date of Your applicable SAT/ACT/GMAT score will not be granted. To submit your request, please print your scores and test history report directly from the College Board’s/ACT’s website and mail them to Prep Expert at 7881 W Charleston Blvd Ste 175, Las Vegas, NV 89117. The submission must show the official College Board/ACT/GMAT logo, Your/Your Student’s name, and date of exam. The submission must also contain Your/Your Student’s Prep Expert order number, email address of Your/Your Student’s Prep Expert account, as well as a Payee name and a Payee address.

SALES & DISCOUNTS

If the prices on our website are reduced within seventy-two (72) hours on a course(s) you have purchased, we will refund the difference to you as long as you contact us within one (1) week after your purchase date. To contact us, please email [email protected] or call (877) 345-7737 between 9:00AM and 5:00PM PST during normal business days.

REFERRAL POLICY

You/Your Student may sign up for our referral program through our Website after purchase. By signing up for Our referral program, you agree not to use referral codes directly on any orders you place, and not to offer any existing or potential customers any discounts, coupons, or advertisements (digital/PPC or print), relating to prepexpert.com, our Sites and/or Our products or services. For a sale to generate a commission, the person referred must follow a properly formatted link (“Link”) from to our Site, purchase the product on our Site, and pay us in full. You are entitled to a commission only if Prep Expert’s third party tracking system tracks the referred customer’s purchase from the time the customer clicks on a Link to our Site to the time of sale. Prep Expert is not responsible or liable for payment for a referee’s deletion of a required cookie or any tracking failures of the third party tracking system We use to count referral conversions. You may operate a website as a way to increase your affiliate sales; however, You agree not to promote Patel Educational Services, Inc. on any customer cash-back or any other type of “loyalty” or “incentive” program, unless you have received a specific written exemption from Us. Should you follow these policies, You may receive a commission in connection with qualifying sales. To enable us to credit You with an earned commission, you must have a verified PayPal account. You must be a Prep Expert customer with a Prep Expert order history to receive payment for referral purchases. Earned commissions are also subject to chargebacks. We have no obligation to pay or authorize commissions for orders placed after the termination of this agreement. If you would like to obtain a Prep Expert referral Link and are not a Prep Expert customer, you must contact [email protected] with your name and information to be vetted and selected as an official Prep Expert partner (“Affiliate”). Affiliate payout amounts will be structured individually by Prep Expert management, but are typically reduced per sale by 75% of the standard referral rate offered to Prep Expert customers. Affiliates are held to the same policy parameters as customers as outlined above. Affiliates must also have a verified PayPal account to receive commission for any qualifying sales. For the avoidance of doubt, we reserve the right to reverse and/or deny commissions for referrals for any reason, whether or not resulting directly or indirectly from your violation of any term or condition of this agreement at the discretion of Patel Educational Services, Inc.

NOTIFICATION OF CHANGES

We reserve the right to change these Terms from time to time as We see fit and Your continued use of the site will signify Your acceptance of any adjustment to these Terms. You agree to be bound by such modifications, revisions, or updates. You are therefore advised to re-read this statement on a regular basis.

WHOLE AGREEMENT

This agreement constitutes the entire understanding between you and Prep Expert with regard to the subject matter thereof and both parties waive the right to rely on any alleged, expressed, or implied provision not contained herein.

These Terms of Service form part of the Agreement between You and Us. Your accessing of this Website and/or purchasing services from Us indicates Your understanding, agreement to and acceptance of the full Terms of Use, Privacy Policy, and Terms of Service contained herein.