Terms of Service

Prep Expert Student Enrollment Agreement

You have enrolled in this course in order to prepare for the SAT or ACT. You understand that all course materials and methods are the exclusive property of Patel Educational Services Inc, DBA “Prep Expert,” (“PE”/”we”/”us”/”our”). You agree not to disclose, reproduce, sell, or otherwise distribute any information obtained from PE.

COURSE PAYMENT: You must pay the full tuition by the first scheduled class of the course. If you have not paid the full tuition by the first scheduled class, you authorize PE to charge the remaining balance to your credit card.

STUDENT WITHDRAWALS AND REFUNDS FOR IN PERSON: If you choose to withdraw your enrollment in a classroom course seven days or more before the first scheduled session of your program, Prep Expert will refund all of the tuition you have paid less a class fee of $199. If you cancel within fourteen (14) days of in person class start Prep Expert will refund 50% of your class fee. No refunds will be given for cancellations after fourteen (14) days of the first scheduled session of your program. Refunds take approximately four weeks to be processed.

STUDENT WITHDRAWALS AND REFUNDS FOR TUTORING: If you choose to withdraw your enrollment in a private tutoring program seven days or more before the first scheduled session of your program, Prep Expert will refund all of the tuition you have paid less a fee of $149. Tutoring packages must be cancelled within four sessions of your start date to get a refund of the remaining hours minus a $50 book fee. Refunds take approximately four weeks to be processed.

STUDENT WITHDRAWALS AND REFUNDS FOR LIVE ONLINE: If you choose to withdraw from the live online program seven days or more before the first scheduled session of your program, Prep Expert will refund all of the tuition you have paid less a fee of $99. If you choose to withdraw from the live online program within fourteen (14) days after the program start, Prep Expert will refund 50% of your tuition fee. No refunds will be given for cancellations after fourteen days of the first scheduled session of your program. Refunds take approximately four weeks to be processed.

STUDENT WITHDRAWALS AND REFUNDS FOR 12 MONTH ON-DEMAND PROGRAMS: If you choose to withdraw from the twelve (12) month on-demand program within seven (7) days of purchase, Prep Expert will refund all of the tuition you have paid less a book fee of $59. No refunds will be given for cancellations after seven (7) days of the purchase date of your on-demand program. Refunds take approximately four weeks to be processed.

LATE ARRIVAL: PE calculates tuition fees according to the times stipulated in the schedule. No adjustment shall be made for time lost because of late arrival by a student. PE shall compensate for the late arrival of an instructor by extending a class session by mutual agreement for the time forfeited.

COURSE CANCELLATION: Occasionally, PE, due to various circumstances, may change a course schedule, location, or cancel the course entirely. If we cancel the course in which you are registered and are unable to reschedule you into another course that is acceptable to you, we will refund all of the tuition you have paid, and we will have no further liability to you with regard to the cancelled course.

SAT MONEY-BACK GUARANTEE: Prep Expert is so confident in our SAT prep methodology, we back up our live online and in-person courses with the best score guarantee in the industry. If your student’s official SAT score does not go up from a previous official SAT score upon completion of any live online and in-person course and all applicable practice exams, we will refund 100% of your purchase. An official SAT score is one received after taking an SAT exam administered by The College Board. To fully complete one of our courses, assigned practice tests must be taken and entered into our online-based scoring system within two weeks of the assigned test due date during the course. All six (6) practice tests must be completed within two (2) weeks of the end of the course to qualify for the money-back guarantee. Prep Expert does not guarantee any specific score increase, only that your student’s score will go up after completing one of our live online or in-person courses. Scores mentioned on the website are averages from students who completed these courses. They are in no way a specific score guarantee. 100% money-back guarantee only applies to our live online and in-person SAT/ACT courses. This guarantee does not apply to tutoring packages, camps, on-demand courses, or any other products and services offered on our website, as these do not include our full course curriculum. Instead of the cash back refund you can opt to be placed in another six-week course. Taking this option will replace the 100% money back guarantee. Additional classes or tutoring packages after this transfer must be paid for as a new order. Course refunds must be claimed within 60 days after the test results have been posted to the SAT College Board website found here.

ACT MONEY-BACK GUARANTEE: Prep Expert is so confident in our ACT prep methodology, we back up our live online and in-person courses with the best score guarantee in the industry. If your student’s official ACT score does not go up from a previous official ACT score upon completion of any live online and in-person course and all applicable practice exams, we will refund 100% of your purchase. An official ACT score is one received after taking an ACT exam administered by ACT. To fully complete one of our courses, assigned practice tests must be taken and entered into our online-based scoring system within two weeks of the assigned test due date during the course. All six (6) practice tests must be completed within two (2) weeks of the end of the course to qualify for the money-back guarantee. Prep Expert does not guarantee any specific score increase, only that your student’s score will go up after completing one of our live online or in-person courses. Scores mentioned on the website are averages from students who completed these courses. They are in no way a specific score guarantee. 100% money-back guarantee only applies to our live online and in-person SAT/ACT courses. This guarantee does not apply to tutoring packages, camps, on-demand courses, or any other products and services offered on our website, as these do not include our full course curriculum. Instead of the cash back refund you can opt to be placed in another six-week course. Taking this option will replace the 100% money back guarantee. Additional classes or tutoring packages after this transfer must be paid for as a new order. Course refunds must be claimed within 60 days after the test results have been posted to the ACT website, found here.

SALES & DISCOUNTS: If the prices on our website drop within 10 days of your purchase we will refund the difference to you. You must contact us to take advantage of this refund at either support@prepexpert.com or call 1-877-345-7737 between 9 P.M. and 5 P.M. PST.

WHOLE AGREEMENT: This agreement constitutes the entire understanding between you and PE with regard to the subject matter thereof and both parties waive the right to rely on any alleged expressed or implied provision not contained herein.

*These Terms apply to orders placed after November 9, 2016. For orders placed prior to this date, please contact us for prior Terms.

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