Terms of Service

Prep Expert Student Enrollment Agreement

You have enrolled in this course in order to prepare for the SAT or ACT. You understand that all course materials and methods are the exclusive property of Patel Educational Services Inc, DBA “Prep Expert,” (“PE”/”we”/”us”/”our”). You agree not to disclose, reproduce, sell, or otherwise distribute any information obtained from PE.

COURSE PAYMENT: You must pay the full tuition by the first scheduled class of the course. If you have not paid the full tuition by the first scheduled class, you authorize PE to charge the remaining balance to your credit card.

STUDENT WITHDRAWALS AND REFUNDS FOR IN PERSON: If you choose to withdraw your enrollment in a classroom course seven days or more before the first scheduled session of your program, Prep Expert will refund all of the tuition you have paid less a class fee of $199. If you cancel within fourteen (14) days of in person class start Prep Expert will refund 50% of your class fee. No refunds will be given for cancellations after fourteen (14) days of the first scheduled session of your program. Refunds take approximately four weeks to be processed.

STUDENT WITHDRAWALS AND REFUNDS FOR TUTORING: If you choose to withdraw your enrollment in a private tutoring program seven days or more before the first scheduled session of your program, Prep Expert will refund all of the tuition you have paid less a fee of $149. Tutoring packages must be cancelled within four sessions of your start date to get a refund of the remaining hours minus a $50 book fee. Refunds take approximately four weeks to be processed.

STUDENT WITHDRAWALS AND REFUNDS FOR LIVE ONLINE: If you choose to withdraw from the live online program seven days or more before the first scheduled session of your program, Prep Expert will refund all of the tuition you have paid less a fee of $99. If you choose to withdraw from the live online program within fourteen (14) days after the program start, Prep Expert will refund 50% of your tuition fee. No refunds will be given for cancellations after fourteen days of the first scheduled session of your program. Refunds take approximately four weeks to be processed.

STUDENT WITHDRAWALS AND REFUNDS FOR 12 MONTH ON-DEMAND PROGRAMS: If you choose to withdraw from the twelve (12) month on-demand program within seven (7) days of purchase, Prep Expert will refund all of the tuition you have paid less a book fee of $59. No refunds will be given for cancellations after seven (7) days of the purchase date of your on-demand program. Refunds take approximately four weeks to be processed.

LATE ARRIVAL: PE calculates tuition fees according to the times stipulated in the schedule. No adjustment shall be made for time lost because of late arrival by a student. PE shall compensate for the late arrival of an instructor by extending a class session by mutual agreement for the time forfeited.

COURSE CANCELLATION: Occasionally, PE, due to various circumstances, may change a course schedule, location, or cancel the course entirely. If we cancel the course in which you are registered and are unable to reschedule you into another course that is acceptable to you, we will refund all of the tuition you have paid, and we will have no further liability to you with regard to the cancelled course.

SAT MONEY-BACK GUARANTEE: Prep Expert is so confident in our SAT prep methodology, we back up our live online and in-person courses with the best score guarantee in the industry. If your student’s official SAT score does not go up from a previous official SAT score upon completion of any live online and in-person course and all applicable practice exams, we will refund 100% of your purchase. An official SAT score is one received after taking an SAT exam administered by The College Board. To fully complete one of our courses, assigned practice tests must be taken and entered into our online-based scoring system within two weeks of the assigned test due date during the course. All six (6) practice tests must be completed within two (2) weeks of the end of the course to qualify for the money-back guarantee. Prep Expert does not guarantee any specific score increase, only that your student’s score will go up after completing one of our live online or in-person courses. Scores mentioned on the website are averages from students who completed these courses. They are in no way a specific score guarantee. 100% money-back guarantee only applies to our live online and in-person SAT/ACT courses. This guarantee does not apply to tutoring packages, camps, on-demand courses, or any other products and services offered on our website, as these do not include our full course curriculum. Instead of the cash back refund you can opt to be placed in another six-week course. Taking this option will replace the 100% money back guarantee. Additional classes or tutoring packages after this transfer must be paid for as a new order. Course refunds must be claimed within 60 days after the test results have been posted to the SAT College Board website found here.

ACT MONEY-BACK GUARANTEE: Prep Expert is so confident in our ACT prep methodology, we back up our live online and in-person courses with the best score guarantee in the industry. If your student’s official ACT score does not go up from a previous official ACT score upon completion of any live online and in-person course and all applicable practice exams, we will refund 100% of your purchase. An official ACT score is one received after taking an ACT exam administered by ACT. To fully complete one of our courses, assigned practice tests must be taken and entered into our online-based scoring system within two weeks of the assigned test due date during the course. All six (6) practice tests must be completed within two (2) weeks of the end of the course to qualify for the money-back guarantee. Prep Expert does not guarantee any specific score increase, only that your student’s score will go up after completing one of our live online or in-person courses. Scores mentioned on the website are averages from students who completed these courses. They are in no way a specific score guarantee. 100% money-back guarantee only applies to our live online and in-person SAT/ACT courses. This guarantee does not apply to tutoring packages, camps, on-demand courses, or any other products and services offered on our website, as these do not include our full course curriculum. Instead of the cash back refund you can opt to be placed in another six-week course. Taking this option will replace the 100% money back guarantee. Additional classes or tutoring packages after this transfer must be paid for as a new order. Course refunds must be claimed within 60 days after the test results have been posted to the ACT website, found here.

SALES & DISCOUNTS: If the prices on our website drop within 10 days of your purchase we will refund the difference to you. You must contact us to take advantage of this refund at either support@prepexpert.com or call 1-877-345-7737 between 9 P.M. and 5 P.M. PST.

WHOLE AGREEMENT: This agreement constitutes the entire understanding between you and PE with regard to the subject matter thereof and both parties waive the right to rely on any alleged expressed or implied provision not contained herein.

*These Terms apply to orders placed after November 9, 2016. For orders placed prior to this date, please contact us for prior Terms.

SAT 200-POINT SCORE IMPROVEMENT GUARANTEE

Prep Expert is so confident in our SAT prep methodology, we backup our in-person and live online courses with the best score guarantee in the industry!

You or your Student qualify for our 200-Point Score Improvement Guarantee if:

  1. You/your Student have an official SAT or PSAT score before enrollment.
    An official SAT score is one received after taking an SAT exam administered by The College Board. Your starting score must be 1240 or less. Have a starting score greater than 1240? See our 99th Percentile Score Improvement Guarantee below!
  2. You/your Student enrolls in an in-person or live online course.
    Only students who complete these specific courses qualify for our 200-Point SAT Money-Back Guarantee. 12-month video courses, tutoring packages, and weekend camps do NOT qualify.
  3. You/your Student fully completes an in-person or live online course.
    To fully complete one of our in-person or live online courses, students must take all assigned practice tests and enter their results into our online-based scoring system within two weeks of the assigned test due date during the course. This means the account’s lessons, practice questions, diagnostics, tests, and other content is only being used by the Student and no other individuals.
  4. Date of enrollment.
    The 200-Point Score Improvement Guarantee applies only to students who enrolled in our courses AFTER January 6, 2017. Students who enrolled in our courses prior to this date will not be eligible for the guarantee.
  5. Request submission via The College Board.
    Your score report must be directly sent via The College Board to:
    Prep Expert
    5550 Painted Mirage Rd Ste 320
    Las Vegas, NV 89109
    The submission must contain the email address of the account as well as a Payee name and a Payee address.

SAT 99th PERCENTILE SCORE IMPROVEMENT GUARANTEE

For high-achieving students, we offer a 99th Percentile Score Improvement Guarantee to ensure that Students with high official SAT starting scores can raise their scores to enter the Nationally Representative Sample Percentiles’ 99th percentile: 1450.

You qualify for our 99th Percentile Score Improvement Guarantee if:

  1. You have an official SAT or PSAT score before enrollment.
    An official SAT score is one received after taking an SAT exam administered by The College Board. Your starting score must be between 1250 and 1440.
  2. You/your Student enrolls in an in-person or live online course.
    Only students who complete these specific courses qualify for our 99th Percentile Score Improvement Guarantee. 12-month video courses, tutoring packages, and weekend camps do NOT qualify.
  3. You/your Student fully completes an in-person or live online course.
    To fully complete one of our in-person or live online courses, students must take all assigned practice tests and enter their results into our online-based scoring system within two weeks of the assigned test due date during the course. This means the account’s lessons, practice questions, diagnostics, tests, and other content is only being used by the Student and no other individuals.
  4. Date of enrollment.
    The 99th Percentile Score Improvement Guarantee applies only to students who enrolled in our courses AFTER January 6, 2017. Students who enrolled in our courses prior to this date will not be eligible for the guarantee.
  5. Request submission via The College Board.
    Your score report must be directly sent via The College Board to:
    Prep Expert
    5550 Painted Mirage Rd Ste 320
    Las Vegas, NV 89109
    The submission must contain the email address of the account as well as a Payee name and a Payee address.

ACT 4-POINT SCORE IMPROVEMENT GUARANTEE

Prep Expert is so confident in our ACT prep methodology, we backup our in-person and live online courses with the best score guarantee in the industry!

You qualify for our ACT 4-Point Score Improvement Guarantee if:

  1. You have an official ACT score before enrollment.
    An official ACT score is one received after taking an ACT exam administered by ACT. Your starting score must be 27 or less. Have a starting score greater than 27? See our 99th Percentile Score Improvement Guarantee below!
  2. You/your Student enrolls in an in-person or live online course.
    Only students who complete these specific courses qualify for our ACT 4-Point Score Improvement Guarantee. 12-month video courses, tutoring packages, and weekend camps do NOT qualify.
  3. You/your Student fully completes an in-person or live online course.
    To fully complete one of our in-person or live online courses, students must attend each class and take all assigned practice tests in full and enter their results into our online-based scoring system within two weeks of the assigned test due date during the course. This means the account’s lessons, practice questions, diagnostics, tests, and other content is only being used by the Student and no other individuals.
  4. Date of enrollment.
    The 4-Point Score Improvement Guarantee applies only to students who enrolled in our courses AFTER January 6, 2017. Students who enrolled in our courses prior to this date will not be eligible for the guarantee.
  5. Request submission via ACT.
    Your score report must be directly sent via ACT to:
    Prep Expert
    5550 Painted Mirage Rd Ste 320
    Las Vegas, NV 89109
    The submission must contain the email address of the account as well as a Payee name and a Payee address.

ACT 99th PERCENTILE SCORE IMPROVEMENT GUARANTEE

For high-achieving students, we offer a 99th Percentile Score Improvement Guarantee to ensure that Students with high official ACT starting scores can raise their scores to enter the score equivalent of The College Board’s Nationally Representative Sample Percentiles’ 99th percentile: 32.

You qualify for our 99th Percentile Score Improvement Guarantee if:

  1. You have an official SAT or PSAT score before enrollment.
    An official SAT score is one received after taking an SAT exam administered by The College Board. Your starting score must be between 28 and 31.
  2. You/your Student enrolls in an in-person or live online course.
    Only students who complete these specific courses qualify for our 99th Percentile Score Improvement Guarantee. 12-month video courses, tutoring packages, and weekend camps do NOT qualify.
  3. You/your Student fully completes an in-person or live online course.
    To fully complete one of our in-person or live online courses, students must take all assigned practice tests and enter their results into our online-based scoring system within two weeks of the assigned test due date during the course. This means the account’s lessons, practice questions, diagnostics, tests, and other content is only being used by the Student and no other individuals.
  4. Date of enrollment.
    The 99th Percentile Score Improvement Guarantee applies only to students who enrolled in our courses AFTER January 6, 2017. Students who enrolled in our courses prior to this date will not be eligible for the guarantee.
  5. Request submission via The College Board.
    Your score report must be directly sent via The College Board to:
    Prep Expert
    5550 Painted Mirage Rd Ste 320
    Las Vegas, NV 89109
    The submission must contain the email address of the account as well as a Payee name and a Payee address.

Course Access Policy

Six Week Course Access Guarantee

You will have access to the SAT/ACT Live Online course for 90 days after the final day of your course. This access will include the student dashboard, test scoring website, and any recorded videos associated with the course Additional time may be permitted at Prep Experts discretion upon written request to support@prepexpert.com.

You will have access to the SAT/ACT Live In-Person course for 90 days after the final day of your course. This access will include the student dashboard and the test scoring website. Additional time may be permitted at Prep Experts discretion upon written request to support@prepexpert.com.

Weekend Camp Access Guarantee

You will have access to the SAT/ACT Weekend Camp for 90 days after the final day of your course. This access will include the student dashboard, test scoring website, and any recorded videos associated with the course Additional time may be permitted at Prep Experts discretion upon written request to support@prepexpert.com.

Prep Expert Referral Policy

Anyone that is referred to us through Refersion must be a paying customer with us (Prep Expert) to qualify you (referee) for the referral bonus. We (Prep Expert) will check Refersion on the 1st of every month, if anyone that has been referred to us has and has paid for and is currently in a class we will authorize the payment. All referral payments are made through Refersion with no exceptions, it is your responsibility to sign up with Refersion to take advantage of the referral bonus. Refersion may be signed up for by clicking here or on your student dashboard on the referrals tab.

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